Return Policy

  Alterna,  BioElements, EC Mode-Skin,  Langé,  Repêchage,  Robanda

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Our Goal:  to ship your order on the same business day!

Our NO Returns Policy:

If you want to try a product for the first time, please buy a smaller size to see if you like it. Once you buy it it is yours.

Our web site is designed for those people who know which products they want to use.

Therefore we do not except returns unless:

1. There is some thing wrong with the product we shipped you, or

2. We shipped you a product other than the ones that appeared on your order, or

3. your product(s) were:

   • damaged in shipping or

   • defective (as in a mousse that won’t foam or hairspray that won’t spray).

In the event we:

1. Shipped you the product we received on your order form and

2. After inspection you decide it is not the product you thought you ordered  and

3. and you notify us it is being returned via Email ( E-Mail Returns )

4. You return it in good condition, unused and unopened

5. WE charge a 10% restocking fee. That is to say we return the 90% of the cost of the product (but not the cost of shipping & handling).

6. If (in error) you send us products we have NOT shipped to you, we will attempt to notify you by Email and hold you products awaiting your instructions, for 30 days before we discard them.

You must notify us before returning a product, E-Mail Returns , and receive an ok before returning the item.

You then have 30 days to return the item(s) to us, after 30 days it is yours.

Products must be returned in good condition, this means you should tape down the lids or caps on bottles and sprays to receive your credit.

If you return a product without notifying us, or you return a product we DO NOT OFFER FOR SALE, we will notify you via Email. We will then hold the product for 30 days so you can tell us how you want to pay for return shipping or other product disposition. After 30 days the products will be thrown out.

Please note:

Product Companies change packaging, they rarely change the ingredients in the products. (One possible exception being changes to meet State VOC requirements.)

• Product companies often change the wording on the package. Add descriptions or just leave a description off the bottle. 

• They often change the wording on the same package design several times in the course of the package design, same product just different words.

• Product companies Usually make announcements when they a change a products ingredients. It is rare that we are not informed but if you have a question we will ask the company and try to get an the answer for you.

• We want to make sure that you get the right product.

• If the product inside the container is the same but the package changed, we do not offer refunds,

• If  the product in the container has been changed,  not just to the package, we will accept the return and give you a credit. Again You must notify us before returning a product,  E-Mail Returns , and receive an ok before returning the item.

Product companies discontinue products frequently, if you can’t find it on the web site:

• We either forgot to put it up on the web site please E-Mail Sales

• It has been discontinued or changed.

• It is brand new and we haven’t gotten on the web site yet.

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